Just autozone holding my money hostage without offering a refund or shipping the item. No explanation, no help, no olive branches.
I also had to buy a new set of brakes and rotors elsewhere, which were more expensive, so i'm out over double the money i planned on spending. I told the supervisor he at least should offer to not charge me for the overnight shipping i paid for and he responded "do you want me to do that?" i said sir as a supervisor you should have offered that to me already with this situation, and why would i say no i don't want that, yes obviously that's a good faith measure to rectify the situation. I've contacted them three times through email to no response, and here it is Monday and they still have not shipped out my item or responded to me or cancelled the order or refunded me. Sounds ridiculous for something they haven't even shipped yet. I was told i would have to wait for it to ship, receive it, and then return it to a store.
Okay….and you missed the window of time to ship, so…. I asked to cancel the order and was denied so i asked to speak to a supervisor, who told me i missed my window of time to cancel. I call the company and they said it can't ship over the weekend (it should have shipped Friday) Website says it will be delivered Saturday, but never gives me tracking. Ordered brakes and rotors for my car before 1:00PM on Friday, paid for overnight shipping. I wanted to write this review first before I did anything else, now when I'm finished I'm going to call my lawyers, and I am going to take this further, I'm going to find out every policy and every guideline and that employee will be fired and I will be suing AutoZone in the near future. I was keeping my bag close to me for personal reasons, very personal reasons and he took that away from me. I will never ever go back to an AutoZone period because of this. This employee needs to be fired immediately, absolutely immediately, and I still bought my item, I still bought my fuse, they still got my business, but I will never ever go back to that location. I don't care if he took it one inch or if you took it to Wyoming, he touched my personal items and I know that's not allowed for somewhere in a book somewhere there's no way that that's allowed. If he had a problem where I sat it he could either, which would have been nice to be asked to move it, or basically if he had a problem tell me to leave the store, I don't know, but that man came and grabbed my personal belongings and took it with him. Now I don't know the policies for employees touching people's personal belongings when they come in the store, and like I said I understand why I was told to leave my bag, but by all means, no way in hell should he have came and grabbed my bag and walked away with it. Again I was in a hurry, as I'm looking at fuses he takes it upon himself to come over very quietly and take my bag from where I sat it and take it to the counter. I was just going 5 ft right there at the first aisle to the fuses, so I told him I'll just set it right here I'm just going right here. When I enter store was told quite rudely to leave my bag, I was in a hurry, and I understand why I was told, mind you wasn't asked, I was told. Depending on your prior experience and performance, you may be promoted to a management position within 8-12 weeks.Store number 08 33,Federal heights, Colorado on Federal boulevard. This is a short-term transitional role that offers both assignments and learning opportunities. As a Manager in Training (MIT), you will have the opportunity to gain work experience and receive training to prepare you for future Retail/Commercial Store Management positions.
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